IMPAC  Mailorder and Internet Pharmacy Accreditation

Accreditation Standards Overview
 

Quality Assurance
Standard 1:		There are mechanisms in place to assure the quality of pharmaceutical dispensing and distribution.
		This Standard contains 24 required elements.
Pharmacy Management
Standard 2:		The Pharmacy is organized and functions to assure drug integrity and safety.
		This Standard contains 24 required elements.
Consumer Safety
Standard 3:		Consumers are assured safety in the dispensing of pharmaceuticals.
		This Standard contains 13 required elements.
Customer Satisfaction
Standard 4:		Performance quality is determined by consumer satisfaction.
		This Standard contains 8 required elements.
Health Information Management
Standard 5:		Privacy and protection of consumer health information. Standard encompasses Healthcare Information Portability and Accountability (HIPAA) and Personal Health Information Act (PHIA), as applicable..
		This Standard contains 17 required elements.
Website Content
Standard 6:		Website provides consumers pharmacy access
		This Standard contains 7 required elements.
Shipping and Handling
Standard 7:		Shipping and Handling process is disclosed to consumers and provides ease of access
		This Standard contains 4 required elements.
Customer Call Center
Standard 8:		Customer Call Centers assure consumer access and timely response
		This Standard contains 7 required elements.
Accreditation process includes: document review, personnel records review, staff interviews and pharmacy site visit(s).