IMPAC  Spa Accreditation

Spa Survey Process

Day/s of On-Site Survey
Document Review
	Quality Plan and Activities
	1.	Quality Plan, activities and follow-up
	2.	Error reports and evaluation
	3.	Client/guests complaints and feedback
	4.	Client/guest satisfaction
	5.	Sanitation and safety audits
	Policies and procedures related to:
	1.	Procedure and delegated procedure policies
	2.	Infection control
	3.	Equipment maintenance, storage and cleaning
	4.	Supplies maintenance, storage and cleaning
	5.	Facility maintenance and sanitation
	6.	Product and/or drug maintenance and storage
	7.	Training and staff education
	8.	Maintenance, release, and destruction of client/guest records
	9.	Marketing of services and products
	10.	Human resources/ personnel policies
	Review of Records and Logs
	1.	Client/guest records
	2.	Medical records
	3.	Procedure and treatment logs
	Resources on products, equipment, and supplies
Human Resource Records Reviews
	1.	Certification/license
	2.	Training/education
	3.	Confidentiality statements
	4.	Competency/performance reviews
Interviews
	Leadership
	Physicians and staff
Inspection of facility Observation of work processes Exit Conference with preliminary findings
Survey and number of survey days are tailored to the category of the Spa and the services provided by the Spa.
IMPAC Site surveyors will require the following on-site: Room that provides privacy to review documents. Documents labeled and organized by IMPAC standard. List of all employees with their credentials and/or job titles for selection of the random Human Resource files.