| Quality of Client/Guest Services |
| Standard 1: | There are
processes in place to assure the quality of client/guest services. |
| | | This Standard contains 32
required elements. |
| Competency, Licensure,
Registration, and Credentials of Physicians and Staff |
| Standard 2: |
The physicians and staff providing client/guest services are competent
and credentialed to provide those services. |
| | | This Standard
contains 31 required elements. |
| Client/Guest Care and Safety |
| Standard
3: | The client/guest receives appropriate services
and is not harmed. |
| | | This Standard
contains 55 required elements. |
| Client/Guest
Satisfaction |
| Standard
4: | The quality of services is determined by the
satisfaction of the client/guest |
| | | This Standard
contains 6 required elements. |
| Facility Management
and Sanitation |
| Standard
5: | The facility is clean and is managed to
protect the client's/guest's safety, to avoid infection,
and to insure the client's/guest's comfort. |
| | | This Standard
contains 66 required elements. |
| Confidentiality and Privacy of Client/Guest Information |
| Standard
6: | The privacy of the client/guest information is
protected. |
| | | This Standard
contains 22 required elements. |
| Marketing |
| Standard
7: | The marketing of the Spa is transparent |
| | | This Standard
contains 11 required elements. |
|
Spas vary in types of services provided. IMPAC™ Spa Standards will be tailored to address the category of Spa as
outlined in the application. For Day Spas, Medi-Spas and some Physician Practice Spas, not all standard elements will
be applicable. |
 
|
Spa Accreditation