IMPAC  Pharmacuetical Wholesaler Accreditation

Accreditation Survey Process

Day 1
Document Review
	Quality Assurance Documents
	1.	Quality Assurance Plan
	2.	Quality Assurance Reports and follow-up mechanisms
	3.	Tracking/monitoring logs
	4.	Consumer complaints
	5.	Customer satisfaction
	6.	Self-audits
	7.	Error identification and follow-up process
	Policies and procedures related to:
	1.	Confidentiality
			- Release of information
	2.	IT security
	3.	Drug storage and tracking logs
	4.	Drug disposal
	5.	Drug recall and return
	6.	Chain of custody
	7.	Training and staff education
	8.	Maintenance and destruction of records and logs
	9.	Shipping and handling
	10.	Facility security
	Information Technology interview
	Tour
	1.	Staff interviews and observation
Day 2
Human Resource File Review
	Files are reviewed for evidence of:
	1.	Licensure/registration
	2.	Training/education
	3.	Confidentiality statements
	4.	Performance review
Facility Tour
	Inspection of Facility:
	1.	Drug storage
	2.	Drug access
	3.	Pharmacist interview
	4.	Log/tracking documents review
	5.	Staff interviews
	6.	Organization of processes
	7.	Labeling review process
	8.	Handling of cytotoxic agents
	9.	Handling of control substances
	10.	Drug disposal
	11.	Drug spill process
	12.	Drug tracking process for recall/disposal/return
	13.	Cleanliness and organization
	14.	Packaging and shipping process
	15.	Facility security
	16.	Shipping/loading dock
	Exit Conference
Surveyors will require the following on-site: Room that provides privacy to review documents Documents labeled and organized by IMPAC standard List of all employees with their credentials and/or job titles for selection of the random Human Resource files.